Torque Calls records your inbound calls, analyses every conversation and files it on the customer record. It spots the sales and service opportunities, flags where a call went wrong, and tells your team what to do next, so no enquiry slips through.
Get Torque CallsMost call recording sits in a separate system nobody checks. Torque Calls puts every conversation where your team already works.
Torque recognises the caller’s number and saves the recording, transcript and summary on their customer record, next to their vehicles, jobs and invoices.
Each call is sorted automatically: sales enquiry, service booking, parts, chasing a car, complaint. The right team sees it without anyone listening back.
When someone promises to ring a customer back, Torque spots it and creates a follow-up task with a due time.
Separate numbers for Auto Trader, your website and Google show exactly where every call came from, and which calls turned into sales.
If nobody picks up, the caller gets a text from your business and the missed call lands on your to-do list.
Managers see how calls went, what customers asked for and where bookings or test drives were missed, by person and by site.
Every call is analysed, not just a sample. Torque picks out the money you could make and the moments that lost you a sale, then puts them in front of the right person.
Summary
What the call was about, in two lines.
Outcome
Booked, sold, lost or needs follow-up.
Call score
How well the call was handled, against what good looks like.
Customer mood
Happy, neutral or at risk.
Next step
The action Torque suggests, with a task ready to go.
Hot leads and unhappy customers are flagged to a manager straight away, so nothing waits until someone gets round to listening back.
Torque Calls is built into the DMS your team already uses, not bolted on as another login.
The Calls page shows how many calls came in this week, how many you answered and missed, the opportunities Torque spotted and your team's average call score. The To do list puts hot leads and unhappy customers at the top, with a clear next step and a time it's due, so the calls that matter most get returned first.
Calls are matched to the customer by their phone number and saved on their record, right alongside their sales and service history. Each customer shows whether they buy cars from you, service with you, or both, when they last visited and what they've spent. One click on the phone icon brings up every call they've made to you, with the recording, transcript and what was agreed.
We set up local numbers for your adverts, website and Google listing.
Calls go to the phones and people you already have. Nothing new to learn.
Each call is recorded, transcribed and analysed for opportunities, missed chances and customer mood.
Follow-ups, bookings and leads appear in Torque, saved against the customer.
No. Torque Calls numbers forward to the phones you already use, whether that is a landline, a mobile or a cloud phone system.
Yes, as long as callers are told. Torque Calls plays a short "calls may be recorded" message, and we give you wording for your privacy notice.
Recordings and transcripts are stored in Europe and only your business can see them, in line with UK GDPR.
Buying signals, finance and part-exchange interest, work that is due, and moments where a booking, a name or a call-back was missed. Each call gets a summary, an outcome, a score, the customer’s mood and a suggested next step.
If Torque does not recognise the number, the call is saved as a new enquiry. Your team can link it to a customer in one click.
Yes. Each site gets its own numbers, and group managers can compare calls and outcomes across sites.
Tell us a little about your business and we'll set up your numbers and get you going. Prefer email? Write to hello@torquedms.com.
