COOKIE POLICY
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Torque DMS - DealerManagement Software Platform
Last updated: July 2025
1. INTRODUCTION
This Cookie Policy explains what cookies are, how Torque DMS ("we," "our," or "us") uses them on our software platform (the "Service"), and your choices regarding cookies. This policy should be read alongside our Privacy Policy and Terms of Service.
By using the Torque DMS Service, you consent to the use of cookies in accordance with this policy.
2. WHAT ARE COOKIES?
Cookies are small text files that are placed on your computer or mobile device by websites that you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
Cookies can be "persistent" or "session" cookies. A persistent cookie is stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date. A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
We also use similar technologies like localStorage and sessionStorage which function similarly to cookies but can store more data. In this policy, the term "cookies" refers to cookies and these similar technologies.
3. HOW WE USE COOKIES
We use cookies for several key purposes, which can be categorized as follows:
3.1 Strictly Necessary Cookies These cookies are essential for you to move around the Service and use its features, such as accessing secure areas. Without these cookies, services you have asked for, like user authentication or managing your session, cannot be provided.
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Authentication: We use cookies to identify you when you log in to our Service and as you navigate through it.
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Security: We use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials.
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Session Management: These cookies store information about your current session to ensure a smooth and consistent user experience.
3.2 Functionality Cookies These cookies allow the Service to remember choices you make (such as your user name, language, or the region you are in) and provide enhanced, more personal features.
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Preferences: We use cookies to store your preferences, such as your selected primary garage, language settings, and preferred view mode (e.g., Workshop vs. Car Sales).
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User Experience: They help remember settings like sidebar visibility or the state of UI components to make your next visit more seamless.
3.3 Performance and Analytics Cookies These cookies collect information about how you use our Service, for instance, which pages you go to most often, and if you get error messages from web pages. These cookies don’t collect information that identifies you. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the Service works.
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Analytics: We use these cookies to understand user behavior, identify popular features, and analyze performance to improve our platform.
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Error Tracking: They help us identify and diagnose technical issues and errors within the application.
3.4 Third-Party Cookies Some cookies may be placed on your device by third-party services that are integrated into our platform. We do not control the placement of these cookies.
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Payment Processing: If you use our billing features, our payment processor (e.g., Stripe) may use cookies to securely process your payments.
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Customer Support: If you use our integrated chat widget, the service provider (e.g., Intercom, Zendesk) may use cookies to manage the chat session.
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Integrated Services: When you connect third-party services like Xero, QuickBooks, or Twilio, they may set their own cookies to maintain their connection and functionality within our platform.
We recommend that you review the privacy and cookie policies of these third-party services to understand how they use cookies.
4. YOUR CHOICES REGARDING COOKIES
You have several options to control or limit how we and our partners use cookies.
4.1 Browser Settings Most web browsers allow some control of most cookies through the browser settings. You can set your browser to block all cookies, accept only certain cookies, or to alert you when a cookie is being sent.
Please note, if you block or disable our Strictly Necessary Cookies, the Torque DMS platform will not function correctly, and you will not be able to log in or use most of its features.
Find out how to manage cookies on popular browsers:
4.2 Disabling Analytics Cookies You can opt-out of having your anonymized browsing activity within websites recorded by analytics cookies. We may use services like Google Analytics, which provides its own opt-out tools.
5. LIST OF COOKIES WE USE (EXAMPLES)
Here are some examples of the types of cookies used on the Torque DMS platform:
Cookie NameProviderTypePurposeDuration
session_idTorque DMSStrictly NecessaryIdentifies your current login session and keeps you authenticated.Session
csrf_tokenTorque DMSStrictly NecessaryHelps prevent Cross-Site Request Forgery security attacks.Session
torque_dms_modeTorque DMSFunctionalityRemembers your preference for 'Workshop' or 'Car Sales' mode.365 Days
i18n_langTorque DMSFunctionalityStores your selected language preference for the user interface.365 Days
_ga, _gidGoogle AnalyticsPerformance & AnalyticsHelps us distinguish users and analyze platform usage anonymously.2 Years
__stripe_mid, __stripe_sidStripeThird-Party (Necessary)Used for payment processing and fraud prevention on our billing pages.1 Year
6. CHANGES TO THIS COOKIE POLICY
We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on our website and updating the "Last updated" date.
7. CONTACT US
If you have any questions about our use of cookies or this Cookie Policy, please contact us at:
Email: privacy@torquedms.com Address:Timsons Business Centre, Bath Road, Kettering, United Kingdom, NN16 8NQ